🚨
All systems operational
Waiting for first check...
Systems Online
0/ 0
Deployment + Portals
Customer Certifications
0
 
SSL Warnings
0
Expiring within 35 days
Avg Response
—
ms across all systems
System Health
0 monitored
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Ticket Breakdown
Zendesk
Connect Zendesk in Settings to see ticket data
SSL Expiry
—
Run SSL check to see certificate status
Recent Activity
Waiting for data...
0
0/0 0/0
💼 Leadership Overview
P1 Urgent
Customer Locations
Online Down Not Monitored
Quickbase — Certifications
Hardware Installs Certified
—
Hardware Install records
Customer Brand Names
—
Unique brands across all records
Jira — High Priority Issues ↗
P0 / Critical
—
Highest priority
P1 / High
—
High priority
Zendesk — Ticket Priority ↗
P1 / Urgent
—
Urgent tickets
P2 / High
—
High priority tickets
📅 Event Calendar — 2026
🖥 Deployment Managers
🌐 Portals
🎫 Zendesk Tickets
View:
Created: – Agent:
Ticket▲▼ Subject▲▼ Impacted Customers▲▼ Requester▲▼ Agent▲▼ Priority▲▼ Status▲▼ Updated▲▼

FaceFirst Tickets

|
Ticket Trend
Total Resolved
Total Volume
0
— avg / day
Solve Rate
—%
— closed · — open
Peak Day
—
— tickets · —% solved

Jira Issues

To Do
—
In Progress
—
Done
—
Total
—
Issues
Updated: –
Key▲▼ Summary▲▼ Type▲▼ Status▲▼ Assignee▲▼ Priority▲▼ Updated▲▼
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Quickbase

⬇ Export Excel
Site Survey & Installs — Stores
Customer Brand Name ▲▼ Store # ▲▼ System Certified ▲▼
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Hardware Installs
Customer Brand Name ▲▼ Store # ▲▼ System Certified ▲▼
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SSL Certificates — Deployment Managers

Last checked: —
Total Certs
0
Valid
0
Expiring ≤35d
0
Expired / Invalid
0
Status Service Domain Subject (CN) Issuer Valid From Expires Days Left Serial Number
Total Customers
0
Total Edge Devices
0
Total Cameras
0
ROC Enabled
0
Active Customers
0
👥
No customers yet
Add customers manually or import from an Excel/CSV file.

🖥 Deployment Manager URLs

▾

🌐 Portal URLs

▾

🎫 Zendesk API

▾
Hold Ctrl/Cmd to select multiple fields

🧩 Jira API

▾

📊 Quickbase API

▾

🔑 FaceFirst WebAPI Credentials

▾

Configure OAuth credentials (client_id, client_secret) for each deployment domain to monitor the MatchEvents API.

📋 Server Debug Log

▾
Click "Run WebAPI Check Now" then "Refresh Log" to see output.

✉️ Email / SMTP Settings

▾

Configure SMTP to send alert emails and scheduled reports.

🧪 Send Test Email

🚨 Alert Recipients

Receive an email when any monitored service goes DOWN.

🔴 P1 Ticket Alert Recipients

Receive an email when a new P1 / Urgent Zendesk ticket is detected.

📊 Report Recipients

Receive the weekly Zendesk PDF report by email every Friday at 5 PM ET.

📡 Match Event Alert Recipients

Receive an email when a customer has no new match events within their configured inactivity threshold.

🔔 Notifications

▾
Sound Alert
Play a sound when a service goes down
Browser Notifications
Show browser push notifications
Auto-refresh
Check backend every 15 minutes
Prevent Screen Lock
Keep laptop awake while dashboard is open
v1.0.3